[. . . ] If you live in an area with very hard water, fast scale build-up may occur. [. . . ] Clean the appliance and wipe any deposits off the steamer head with a damp cloth and a non-abrasive liquid cleaning agent. This prevents too much water from dripping out of the steamer head during steaming. Possible cause There is a connection problem You have not switched on the appliance. You have placed the steamer on a table or chair instead of on the floor. You have placed the steamer on a table or chair instead of on the floor. You have left the steamer head and/or the steam supply hose in horizontal position for a long time. You have placed the steamer on a table or chair instead of on the floor. When the hose forms a U-shape, condensation present in the hose cannot flow back into the water tank. [. . . ] To use the suction function, press the suction button continuously Make slow downward strokes when you use the suction function. [. . . ]